Terms And Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES

Section 1: Acceptance of Terms and Conditions

By purchasing and using the services and products offered by Prism Health Lab (“we”, “us”, “our”), including but not limited to our at-home gingivitis screening tests (collectively, the “Service”) and using or referencing information found on our website (“Platform”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not proceed with your purchase.

EMERGENCY USE DISCLAIMER: The Service is not for urgent or emergency medical situations. In case of an emergency, such as severe pain, bleeding, or signs of infection, call 911 or visit the nearest hospital immediately. 

1.1 Service Use and Eligibility

By using our Service, you represent that you are at least 18 years of age, reside in a jurisdiction where our Service is legally permitted, and have provided accurate and complete contact information. Verification of your age and residency may be required to ensure compliance. 

1.2 Services and Products

The Service includes access to at-home laboratory testing, administrative support for processing your test, delivering results, and optional follow-up consultations with healthcare practitioners. These consultations are arranged through independent clinical practices and may incur additional fees, which will be clearly outlined in the service description. The Service The Service has not been FDA-cleared or approved, is for informational purposes only and, is not intended as medical advice, diagnosis, or treatment or as a substitute for professional medical consultation.  

1.3 Health and Wellness Information

Our Service provides general health and wellness information. We encourage you to use this information to engage in discussions with your physician, dental health professional, or other qualified health professionals regarding any medical conditions or treatment decisions. Do not disregard professional medical advice or delay seeking it based on the information provided by our Service.

1.4 Privacy and Data Use

Your use of our Service is subject to our Privacy Policy. We are committed to maintaining the confidentiality and integrity of your personal information, detailing the types of information we collect, how it’s used, and under what circumstances it might be shared, in compliance with HIPAA regulations and in accordance with our privacy practices.

Section 2: Laboratory Testing Services and Conditions

2.1 Access to Laboratory Testing Services

Prism Health Lab provides you with laboratory testing services for wellness monitoring, which you can purchase directly through our website. These test services are primarily intended for informational and educational use and not for diagnosing or treating medical conditions. These services, tests, and/or results are not cleared or approved by the FDA. 

2.2 Test Services Process

Ordering and Accessing Test Services: Upon purchasing our Test Services, you may be required to provide additional information necessary for the delivery of collection kits. You must follow the detailed instructions provided with the collection kit for sample collection and submission. Failure to comply may result in unprocessed samples or inaccurate results, in which case we reserve the right to withhold test results.

2.3  Your Use of Medications Prescribed by a Practitioner

When using our Service, if you receive prescriptions from a healthcare practitioner facilitated through our Platform, you agree that such medications are for your personal use only. You commit not to share or distribute these medications to others. You pledge to thoroughly read all medication information and labels provided, and you will contact a physician or pharmacist with any queries regarding your medication.

3. PURCHASES, SHIPPING, AND PAYMENT METHODS

3.1 Ordering Services and Products

Please ensure you have fully understood the descriptions of all Services and Products offered on our Platform before making a purchase. We reserve the right to refuse or cancel any order at our discretion, including but not limited to reasons related to inventory limitations, pricing errors, or inaccuracies. We may also require additional information or verifications before accepting any order. In cases where an order is canceled post-payment, a refund will be issued to your original payment method.

3.2 Pricing Information

Prices for our Services and Products are subject to change without notice. We strive for accuracy in our pricing. Any changes in pricing will not affect orders already accepted unless an error in pricing was identified.

3.3 Shipping

We manage the shipping of Products within the United States, incorporating all handling and shipping charges at the time of ordering. Shipping dates are estimates and are not guaranteed. Title and risk of loss pass to you upon our delivery of the Products to the carrier. You are solely responsible for providing us with accurate shipping information to avoid additional charges for returned shipments.

3.4 Payment Method and Taxes

Payments can be made through various methods, including credit and debit cards. By providing Payment Method Information, you authorize us to charge all applicable fees for your purchases, including taxes and handling charges. You acknowledge our role as a billing agent for services rendered by healthcare practitioners and labs. In the event of order cancellation or payment refusal by your card issuer, we will issue a credit to your account in the charged amount.

3.5 Refunds

Refunds or credits may be issued at our discretion according to our refund policy. The issuance of a refund in one instance does not obligate us to offer the same in the future.

4. PRIVACY NOTICES

Your use of our Platform is also governed by our Privacy Policy, ensuring the protection of your personal and health information in accordance with applicable laws and practices, including HIPAA.

5. CHANGES TO THE TERMS AND CONDITIONS

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting without direct notification to users, and continued use of our Platform after such changes constitutes acceptance of the new terms.  Additional terms may apply to certain Services or Products and, where applicable, will be provided with the relevant Service or Product.

6. INTELLECTUAL PROPERTY RIGHTS

The content and functionality of the Platform, including text, graphics, logos, and software, are protected by copyright and other intellectual property laws. You are granted a limited license for personal, non-commercial use only. Unauthorized use or reproduction of Platform content may violate these laws.

7. PROHIBITED USES

You agree to use the Platform only for lawful purposes and in compliance with these Terms and Conditions. Prohibited activities include, but are not limited to, using the Platform to harm minors, impersonate others, engage in spamming, or interfere with the Platform’s operation.

8. RELIANCE ON INFORMATION POSTED

Content on our Platform may include materials from third parties. We are not responsible for the accuracy, completeness, or reliability of third-party content.

9. RESERVED

10. LINKS TO OTHER WEBSITES

Our Platform may contain links to third-party websites for your convenience. We are not responsible for the content or practices of these sites.

11. ELECTRONIC COMMUNICATIONS

By using our Platform, you consent to conducting transactions and communications electronically. You agree to receive electronic communications from us related to your use of the Platform and services offered.

12. DISCLAIMER OF WARRANTIES

You acknowledge that Prism Health Lab cannot guarantee that files or content downloaded from our Platform, or the internet, will be free from viruses or destructive code. You are responsible for implementing sufficient procedures to satisfy your antivirus requirements and for maintaining external means for the reconstruction of lost data. WE WILL NOT BE LIABLE for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material due to your use of the Platform or any items obtained through it.

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Neither Prism Health Lab nor any person associated with Prism Health Lab makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Platform. Furthermore, we do not warrant that the Platform, its content, or the services obtained through it will meet your expectations or requirements.

TO THE FULLEST EXTENT PERMITTED BY LAW, we disclaim all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to warranties of merchantability, non-infringement, and fitness for particular purpose.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. LIMITATION ON LIABILITY

IN NO EVENT WILL Prism Health Lab, its affiliates, licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of your use of the Platform, any content, services (including the Services), or items obtained through it, including direct, indirect, special, incidental, consequential, or punitive damages, regardless of whether such damages were foreseeable or we were advised of the possibility of such damages.

. We do not guarantee uninterrupted access to the Platform, and operation of the Platform may be interfered with by numerous factors outside our control.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

14. TERMINATION OF USE

Prism Health Lab may terminate your access to the Platform for any or no reason, at any time, with or without notice. YOU AGREE THAT PRISM HEALTH LAB WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SUCH TERMINATION OF YOUR ACCESS TO THE PLATFORM.

15. DMCA NOTIFICATION

Prism Health Lab respects the intellectual property rights of others and expects users of the Platform to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement on our Platform, please provide the following information to our Copyright Agent:

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the owner’s behalf;

Please direct all copyright infringement claims to the following designated agent:

Copyright Agent

Prism Health Lab

33 W Grand Ave, Suite 500

Chicago, IL 60654

Attn: Legal Department – DMCA Notice

16. DISPUTE RESOLUTION

All Disputes arising out of or related to these Terms and Conditions or the use of the Platform shall be resolved by confidential binding arbitration in Chicago, Illinois, unless you and Prism Health Lab mutually agree to a different location. The arbitration will be conducted by the American Arbitration Association under its consumer arbitration rules. A written notice of the demand for arbitration must be provided to the other party and filed with the AAA.

Prism Health Lab

33 W Grand Ave, Suite 500

Chicago, IL 60654

Attn: Legal Department – Dispute Notice

The arbitration must be commenced within the period prescribed by the statute of limitations. The decision of the arbitrator will be final and binding, and no party can challenge the decision in court, except as provided by federal law.

17. GOVERNING LAW AND JURISDICTION

The laws of the State of Illinois, without giving effect to its conflicts of law principles, govern all matters arising out of or related to these Terms and Conditions and all transactions they contemplate, including, without limitation, torts.

18. CLASS ACTION WAIVER

You and Prism Health Lab agree to arbitrate any dispute on an individual basis and waive any right to participate in class actions or collective proceedings.

19. LIMITATION OF TIME TO FILE CLAIMS

You agree that any claim you may have arising out of or related to your relationship with Prism Health Lab must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

20. DISCLAIMER OF WARRANTIES: We do not guarantee that files or content from our Platform or the internet will be free of harmful codes. You are responsible for your own anti-virus protection and data accuracy. We are not liable for any damages caused by harmful materials due to your use of the Platform or any linked websites. Our services are provided “as is” without any warranties, and we do not guarantee that the Platform will be error-free, uninterrupted, or meet your expectations. Any advice received through the Platform does not create a warranty.

21. LIMITATION ON LIABILITY: We and our affiliates will not be liable for any damages arising from your use of the Platform or any linked sites, or from actions taken based on information from the Platform. This includes indirect or consequential damages, such as loss of profits or data. We do not guarantee continuous access to the Platform, and we are not responsible for interruptions or data loss. If you are dissatisfied with the Platform, your only remedy is to stop using it. Some jurisdictions do not allow these limitations, so they may not apply to you.

22. MISCELLANEOUS

22.1. Notices: Notices to you may be made via email to the address provided by you to Prism Health Lab.

22.2. Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Prism Health Lab.

22.3. Assignment: Prism Health Lab may assign its rights under these Terms and Conditions without notice to you.

22.4. Comments or Concerns: All feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to:

Prism Health Lab

33 W Grand Ave, Suite 500

Chicago, IL 60654

support@prismhealthlab.com