Help & FAQs

Frequently Asked Questions

Welcome to our FAQ section! Here, we aim to provide you with answers to the most common questions you may have about our products/services. Whether you’re seeking clarification on our offerings, curious about our policies, or simply looking for guidance, this section is designed to assist you. If you can’t find the information you’re looking for, don’t hesitate to reach out to our support team for further assistance. We’re here to ensure your experience with us is as seamless and enjoyable as possible.

Getting Started
Q: How do I order the oral health diagnostic test ?

A: Ordering is easy! On our website, you can choose between a one-time purchase or our subscription service for ongoing monitoring, and complete your order. Your kit will be shipped directly to your address with everything you need.

Q: What’s included in the kit ?

A: Each kit comes with an oral sponge for saliva collection, detailed instructions for sample collection, a biohazard bag with absorbent paper, and a prepaid return envelope/package for sending your sample back to our lab.

Q: How do I collect my saliva sample correctly ?

A: Follow the step-by-step instructions included in your kit. It involves using the oral sponge to absorb saliva, which should take no more than two minutes. It's quick, easy, and painless.

Q: Is there a specific time of day I should collect my sample ?

A: While any time of day is generally fine, we recommend collecting your sample in the morning before eating, drinking, or brushing your teeth for the most accurate results.

Q: How do I send my sample back to you ?

A: Pack your saliva sample in the prepaid return envelope/package provided in your kit. Then, simply mail it back to us. No additional postage or fees are required.

 

Q: How long will it take to receive my results ?

A: You will receive your detailed PDF report via email within a few days after we receive your sample in our lab.

Q: What kind of information will my results include ?

A: Your results will identify any oral pathogens detected and include personalized next-step recommendations, such as dietary changes, supplements, or specific treatments to improve your oral health.

Q: Why should I consider the subscription service ?

A: Our subscription service ensures continuous monitoring of your oral health, allowing for timely adjustments to your care regimen. It's recommended for best results to test once every 3 months.

Q: Can I get help interpreting my results ?

A: Absolutely. Our telehealth service connects you with dental professionals who can explain your results, answer any questions, and guide you through personalized treatment options.

Q: What if I have more questions or need further assistance ?

A: Our customer support team is here to help. Contact us through our website or the customer service hotline provided in your kit for any inquiries or additional support.

Q: How is my personal information protected ?

A: We prioritize your privacy and security. All personal information and test results are encrypted and protected in compliance with healthcare privacy regulations. Your data is only used to provide you with personalized health insights and recommendations.

Q: Where can I find the refund policy ?
 A: You can find the refund policy here, Refund Policy . If you have any questions, please call or at-home testing support team at our phone , +1234567890.
Start your path to

Oral Health Excellence Today

Thank you for exploring our FAQ section, where we strive to address your queries about our oral health diagnostic test comprehensively. Now equipped with essential information, we invite you to take the next step towards optimal oral health. Whether you opt for a one-time purchase or our convenient subscription service, rest assured that our dedicated team is here to support you at every turn. Don’t hesitate to reach out if you have further questions or require assistance. Your journey to a healthier smile begins with us.